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Frequently Asked Questions
What is Soko Auction?
An online auction platform where users bid on items or buy via Buy Now.
How do I participate?
Register, sign in, browse auctions, and place bids after reviewing details.
Do I need an account?
Yes, registration and login are required to bid.
What is a starting bid?
The minimum price at which bidding begins.
What is a bid increment?
The minimum amount each new bid must increase by.
What is proxy bidding?
You set a max bid and the system bids for you up to that limit.
Can others see my max bid?
No, it is private.
What if a bid comes in near closing?
Some auctions extend time (soft close) to allow more bidding.
What is Buy Now?
Instant purchase at the listed price without bidding.
What does “As Is” mean?
Item is sold in current condition—review details carefully.
What are Clearance/Last Chance items?
Discounted items offered for quick sale, often limited stock.
Do you sell liquidation goods?
Yes, including surplus, clearance, and overstock items.
How do I know I won?
You’ll receive confirmation via your account or contact details.
How do I pay?
Follow invoice instructions or official SokoAuction channels only.
Will you ask for my PIN or password?
No. Never share M-Pesa PINs, passwords, or OTPs.
When must I pay?
Within the deadline stated on your invoice or auction terms.
Can I cancel a bid?
Bids are generally binding and subject to auction rules.
Can I inspect items?
Yes, if inspection details are provided in the listing.
How do I collect items?
Collection details are shared after payment or in listing terms.
Do you offer delivery?
Sometimes, depending on item and location check listing.
What if an item is wrong or damaged?
Contact support with lot number, photos, and details.
Are all items new?
No, items may be new, used, returned, or As-Is.
What is a lot number?
A unique ID for each item used for bidding and support.
How do I contact SokoAuction?
Via official phone, WhatsApp, email, or website contacts.
How do I get auction updates?
Create an account and follow official social media pages.
Important Buyer Reminder.
Bid carefully. Read listings. Check condition. Understand terms. Ask questions before bidding.
Never pay outside official SokoAuction channels.
SokoAuction Kenya
Where Kenya Bids. 🔨🇰🇪